Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Reviewed and published by MPB Safety Desk
Hazard
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
What parents need to know
Gazelle USA is recalling certain Urban Arrow FamilyNext Pro Cargo E-Bikes. These electric cargo bicycles have a reinforced foam cargo box.
The recall is due to a potential hazard with the buckle used in the cargo area. The buckle may not fully latch when children are being transported, which could lead to injury. Gazelle USA has received three reports of buckles not fully latching.
If you own one of these e-bikes, please stop using it immediately to ensure the safety of your children. You should then consult the official recall notice for detailed instructions on how to proceed with the free repair. This repair will involve replacing the buckle on the bench assembly in the cargo area and will be done at a dealership location.
Recall details
From the official U.S. Consumer Product Safety Commission record
- Recall number
- #26236
- Recall date
- Units affected
- About 320
- Remedy
- Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
- Product description
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
- Products and models
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Sold at
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Consumer contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Recall details are summarized from official government sources and reviewed by our editors before publishing. Information can change after publication. Always confirm the current status, affected models, and remedy instructions in the official U.S. Consumer Product Safety Commission notice before acting.
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